Shipping policy

SHIPPING

Last Updated: 30 September 2023

1. Shipping Information

This Shipping Policy explains how we handle shipping, delivery, and related matters for your orders.

2. Shipping Locations

We currently offer shipping services to customers within the USA.

3. Processing Time

3.1. Order Processing: We make every effort to process and ship orders promptly. Orders are typically processed within 2 business days of receiving your order, unless otherwise specified.

3.2. Custom or Made-to-Order Items: Some products may require additional time for customization or production. Please check the product description for specific processing times.

4. Shipping Methods and Costs

4.1. Shipping Carriers: We utilize reputable shipping carriers such as USPS, UPS, and FedEx to deliver your orders.

4.2. Shipping Costs: Shipping costs are calculated based on the weight, dimensions, destination, and shipping method selected during checkout. The exact shipping cost will be displayed before you confirm your order.

5. Estimated Delivery Times

5.1. Standard Shipping: Our standard shipping option typically delivers within 5-7 business days after the order is processed.

5.2. Expedited Shipping: If you choose expedited shipping during checkout, your order is expected to arrive within 2-4 business days after processing.

6. Tracking Your Order

6.1. Order Confirmation: Once your order is shipped, you will receive an email confirmation with a tracking number and a link to track your package's progress.

6.2. Tracking Updates: You can track your order by visiting the provided tracking link.

7. Shipping Delays

While we strive to meet estimated delivery times, please note that unforeseen circumstances such as weather, customs clearance, or carrier delays may affect delivery times. We appreciate your patience in such situations.

8. Shipping Restrictions

8.1. P.O. Box Addresses: We cannot ship to P.O. Box addresses. Please provide a physical street address for delivery.

8.2. Restricted Locations: Some products may have shipping restrictions to certain geographic locations due to legal or logistical reasons. Please refer to the product description for any specific shipping restrictions.

9. Missing or Damaged Items

If your order arrives with missing items or if items are damaged during shipping, please contact our customer support team within 5 days of receiving your order. We will work to resolve the issue promptly.

10. Contact Us

If you have any questions or concerns about our Shipping Policy or any specific shipping inquiries, please contact us at shipping@constantmountain.com.